What do they want the business to achieve? Will they want the software to grow as their business grows, and does your company wish to be able to perform more than one thing? In other words, it could be used to both record details of customers as well as running invoicing. The more functions and features an organization would like to have with just one application, the higher chances of them needing a customized software. If a business wants to only automate or digitize its routine functions, like accounts payable, payroll using a shelf-shelf item, then an off the shelf product can be adequate. Although it is simpler to utilize boxed software for regular tasks, there can be cost-savings. Imagine a company is looking automated customer transactions. It may not take much time to establish customers’ shopping carts and databases, or handle refunds. Sales processes will get complicated later on. Stores may be carrying an increase in inventory, or alter the whole process. In the event of this, an off-the-shelf item will be at its predefined limits, forcing workers to seek out workarounds, things that could have already become automated or even digitized. The extra steps could result in a loss of cash and time. 6d7omqatoe.